Overview

Position Title: Technology Field Engineer

Company:Specsavers

Location:Liverpool, UK

Job Description:

We are passionate about our people and support our colleagues to be the best they can be. Our people are committed to doing the little things that matter, better, every day.Specsavers are a truly multi-category business with optics, home visits, contact lenses, audiology and broader eye care services all playing a part in us becoming recognised as a trusted healthcare brand.

Responsibilities:

  • Provide both on-the-ground and remote technical IT support within the stores and supply chain sites, aiding technology service delivery and resolution across incident, problem, and change
  • Responsible for driving through and actioning measures required to provide incident resolution to assigned service tickets
  • Implement technology solutions to prevent, contain and resolve IT service issues with sites infrastructure, including store and supply chain systems, networks, and applications
  • Coordinate with site or store partners, including where applicable local IT site resource, to facilitate remediation or implementation activities
  • Assist in the IT implementation of new stores, relocations or rebrands where required to ensure service availability and performance is achieved on-time and to standard

Requirements:

  • Personal effectiveness, with the ability to challenge requests and manage expectations in an appropriate and supportive manner
  • Proficiency in building strong customer relations and stakeholder management
  • The ability to effectively collaborate with business directors, service teams and suppliers to attain mutually beneficial goals
  • Able to manage customer expectations whilst prioritising personal workload
  • A proven self-starter, able to work independently across a geographic region, to tight deadlines and deliver results
  • Prior experience in a technical support environment with proven troubleshooting skills
  • Your technical background is likely to include: networking concepts and protocols e.g., LAN, WLAN, TCP/IP, etc. IT security concepts and solutions, e.g. antivirus, firewalls, etc. working with IT infrastructure within a retail environment and in administering Cisco network technology

About Specsavers

Specsavers began more than 35 years ago with the vision of two optometrists, Doug and Mary Perkins, who set out to provide best-value eyecare to everybod