Overview

Position Title: Senior Assurance Engineer

Company: TalkTalk

Location: Southampton, UK

Job Description:

As a Senior Assurance Engineer you’ll play a key role in delivering the highest level of service to our customers. You’ll be part of a team of highly skilled engineers dealing with high value voice and data customer.

Responsibilities:

  • Help out in managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity
  • Review customer technical demands and instructions and assist internal team and customers to identify the best resolution for them.
  • A competent senior assurance engineer possesses a combination of both problem-solving and innovation skills to attend to several technical challenges
  • Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance.
  • Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
  • Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly. Resolves technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives

Requirements:

  • A responsible attitude
  • Ability to prioritise work
  • Good at planning ahead
  • Remaining calm under pressure
  • Decision-making abilities
  • Technical Skills
  • Time management
  • Ability to have authority but tactful with it
  • Accurate record keeping

 

About TalkTalk

Here at TalkTalk, you’ll find lots of different people doing different jobs. This is a place that’s perfect for the go-getter, the innovator, the creative thinker and the problem-solver. It’s for people who want to challenge the status quo. Who think ‘what if?’ and ‘why not?’. It’s for people who are tuned in to what matters.