Overview
Position Title: Senior Assurance Engineer
Company: TalkTalk
Location: Southampton, UK
Job Description:
As a Senior Assurance Engineer you’ll play a key role in delivering the highest level of service to our customers. You’ll be part of a team of highly skilled engineers dealing with high value voice and data customer.
Responsibilities:
- Help out in managing customer demands to ensure maximum satisfaction, and to maintain quality over quantity
- Review customer technical demands and instructions and assist internal team and customers to identify the best resolution for them.
- A competent senior assurance engineer possesses a combination of both problem-solving and innovation skills to attend to several technical challenges
- Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance.
- Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly. Resolves technical support inquiries directly or indirectly through onsite and/or remote first-level support representatives
Requirements:
- A responsible attitude
- Ability to prioritise work
- Good at planning ahead
- Remaining calm under pressure
- Decision-making abilities
- Technical Skills
- Time management
- Ability to have authority but tactful with it
- Accurate record keeping
About TalkTalk
Here at TalkTalk, you’ll find lots of different people doing different jobs. This is a place that’s perfect for the go-getter, the innovator, the creative thinker and the problem-solver. It’s for people who want to challenge the status quo. Who think ‘what if?’ and ‘why not?’. It’s for people who are tuned in to what matters.