Overview

Position Title:Customer Analyst

Company:Virgin Media

Location:Manchester, UK

Job Description:

In role, you’ll proactively use BigQuery to generate a deep understanding of customer behaviour and problems throughout the entire customer journey. Not only will you be required to explore the data; we expect you to provide insights and recommendations to the Digital product Squads to develop solutions to address customer problems you’ll have identified. You’ll take responsibility for improving the quality of your own and the team’s output, through keeping up-to-date with latest technology, techniques and methods – and sharing back to the team.

Responsibilities:

  • Proven practical experience in an analytical role
  • You’ll be a great storyteller who can make the subject relevant and interesting and will share the passion about our brand and customers.
  • You’ll be able to clearly demonstrate how your analysis has been used to deliver tangible commercial benefits

Requirements:

  • Curious and passionate about using data to solve problems and engages others to see the benefit of your work
  • Advanced SQL skills essential
  • Clear and coherent in communication, both verbal and written, to understand data needs and report results
  • Highly competent in merging, managing, interrogating, and extracting data to supply tailored outputs
  • Able to visualise and present data with clarity, particularly for less technical audiences

About Virgin Media

We’re in the process of growing all parts of our business so we can connect more customers to the things and to the people they care about. Our people and customers can expect the best from us.