Overview

Position Title: Market Lead

Company: YouTube

Location: Milton Keynes, UK

Job Description

As a Lead for Scaled Support and Education for your market, you’ll be responsible for owning the regional experience across scaled support surfaces. You’ll be a user of the platform and connected with the latest creator and user discussions and topics to help inform communications and operational strategies, representing international markets, connecting with product specialists, and support agents to drive go-to-market strategies and escalate important issues for timely resolution – always putting our users first. You will experiment with innovative solutions to scale operations, work with global and regional stakeholders to drive improvements for the YouTube product and policy.

Responsibilities:

  • Manage and help grow the Portuguese YouTube Creators channel to educate and engage with local creators.
  • Manage a product community visited by users, and implement strategies to ensure that users receive a timely response.
  • Define and manage strategy to best offer community and social support in the market and address local needs.
  • Drive the strategy and execution of community management initiatives across multiple platforms.
  • Foster and build on relationships with community power users and influencers; develop insights from the community to drive issue resolution and user engagement.

Requirements:

  • Manage and help grow the Portuguese YouTube Creators channel to educate and engage with local creators.
  • Manage a product community visited by users, and implement strategies to ensure that users receive a timely response.
  • Define and manage strategy to best offer community and social support in the market and address local needs.
  • Drive the strategy and execution of community management initiatives across multiple platforms.
  • Foster and build on relationships with community power users and influencers; develop insights from the community to drive issue resolution and user engagement.

About YouTube

YouTube is a team-oriented, creative workplace where every single employee has a voice in the choices we make and the features we implement. We work together in small teams to design, develop, and roll out key features and products in very short time frames. Which means something you write today could be seen by millions of viewers tomorrow. And even though we’re a part of Google and enjoy all of the corporate perks, it still feels like you’re working at a startup.