Overview

Position Title:Communication Operator

Company:City Of Coral Gables Fl

Location:City of Coral Gables, FL

Job Description:

The City of Coral Gables, Florida, The City Beautiful, a progressive, international, coastal and historic City is seeking a highly qualified professional who is inspired by interesting challenges of an established, but dynamic community for the position of Communication Operator. The City has a population of approximately 51,000 residents, has a vibrant downtown and is home to the University of Miami. It is proud to be ranked by Forbes.com ninth out of America’s Top 25 Towns to Live Well and America’s sixth most successful walkable suburb by the Wall Street Journal.

Responsibilities:

  • Coral Gables operates under a commission/manager form of government and is well known for its active and involved citizenry. The Communication Operator will be responsible for clerical work of a technical nature within the Communication Division of the Police Department.
  • RESPONSIBILITES INCLUDE receiving and prioritizing emergency and non-emergency telephone calls through the Police/Fire communications system. Will assist emergency callers to establish composure in order to obtain essential information for documentation and action. The ideal candidate will work within the scope of established laws, rules and regulations of the department; however, will be expected to exercise considerable judgment and initiative under the direction of the Communications Supervisor.
  • The Communication Center has THREE SHIFTS: 11:00 pm to 7:00am, 7:00am to 3:00pm and 3:00pm to 11:00 pm.  During the training the operator may work all three shifts depending on their trainer’s work schedule.
  •  After the completion of the training, shift assignments and holiday assignments are determined by seniority.
  • The COMMUNICATION OPERATOR TRAINING may be up to 6 months.  The training consists of classroom and experiential training within the Coral Gables Police Department Communication Center.  It is important to understand that trainees must successfully complete the training and pass the state exam in order to remain employed.

Requirements:

  • Minimum of a High School Diploma.  911 Public Safety Telecommunicator Certification at time of hire preferred.
  • Valid Florida Driver’s license
  • Must have a Florida driver’s license.
  • A comparable amount of training or experience may be substituted for the minimum education requirement.