The Guardian Jobs – IT HelpDesk Analyst in Bristol, UK

Overview

Position Title:IT HelpDesk Analyst

Company:Guardian Jobs

Location:Bristol, UK

Job Description:

With a wide range of Fortune 500 enterprises, government organizations and top systems integrators as our clients, we not only provide you with the skills needed to succeed through an employer-paid training program but will also give you the opportunity to put those skills to use, on projects that matter .

Responsibilities:

• Front line support – answering calls and emails from members of staff and providing initial guidance
• Logging all issues raised and providing end users updates on their support issues
• Work with 3rd party suppliers on more complex problems before escalating to the System Administrator.
• Administering and creating users with Active Directory
• Maintain IT team documentation in coordination with the IT Manager
• Conducting regular morning checks on essential office IT equipment including meeting rooms and AV kit.
• Maintaining front line office IT equipment – laptops, desktops, thin clients, printers etc
• Physical assembly of new computers and IT equipment including network cabling
• Phone system support
• User inductions and training on Microsoft and 3rd party products

Requirements:

• At least a year’s experience in first line support on Microsoft platforms
• Experience of Active Directory – managing users and computers
• Experience of Microsoft Windows operating system, MS Office suite and MS 365 services
• Experience of using and supporting Microsoft Teams including its wider features
• Experience supporting users operating within a corporate network
• Excellent communication skills and the ability to deal with staff at all levels of the business