Overview

Position Title: Service Desk Analyst

Company: Boeing

Location: Coventry, UK

Job Description:

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Responsibilities:

  • Work with the user over the telephone or via email to resolve problems with IT service issues
  • Ensure that requests for assistance are responded to in a timely manner according to agreed SLA’s
  • Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd Line support teams
  • Seek to document and communicate new fixes and workarounds to 1st & and 2nd Line support teams
  • Ensure full adherence to escalation procedures in Incident, Problem & Change Management.
  • Take ownership of escalations when asked, deliver solutions
  • Seek to improve process & procedures

Requirements:

  • Customer Service experience
  • A willingness to work a day shift pattern (some weekend working on a rota)
  • Great communication skills, both written and verbal
  • Ability to remain calm under pressure
  • Good analytical skills

About Boeing

We are the world’s largest aerospace company and leading provider of commercial airplanes, defense, space and security systems, and global services. Building on a legacy of aerospace leadership, Boeing continues to lead in technology and innovation, deliver for its customers, and invest in its people and future growth.