Overview

Position Title: Supervisor

Company: Pandora

Location: Hull, UK

Job Description:

Our Supervisors are our brand ambassadors, and the essential link between our products and our customers. Supervisors are expected to coach team members to unlock their sales potential. Day to day, Supervisors share their Pandora product knowledge with the wider team, run shop floor coaching sessions, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and targets which they must achieve. We see a high-performing store as a genuine team effort.

Responsibilities:

  • Hold the daily team briefs, sharing stores KPIs, and motivate the team in beating these
  • Perform store walks; understand the importance of commerciality and how this shapes the Visual Merchandising in store
  • Use prior retail experience and commercial understanding to make sure all team members are in the right sections of the store at the right time, in order to best impact store performance
  • Delegate appropriate tasks to the wider team
  • Monitor store sales figures
  • Handle serious complaints that have been escalated to you
  • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity Influence and increase sales in a one to one selling environment
  • Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
  • Learn and confidently share Pandora product knowledge to maximise sales and provide an unforgettable customer experience
  • Encourage customer loyalty – discussing upcoming collection launches, obtaining customer data by offering e-receipts
  • Be a brand and store ambassador by maintaining a stylish and well-presented appearance
  • Act as key holder for the store and ensure the relevant store opening/closure procedure is actioned Cashing up and reconciling the till systems
  • Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings, as advised by your RSM and HR
  • Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
  • Operating the till system, handling financial transactions including returns and exchanges, and anything escalated by the wider team
  • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

Requirements:

  • Ability to take the lead and take initiative, over-seeing a busy sales environment
  • Able to take a confident approach with serious customer complaints
  • Strong selling skills, with experience in a luxury environment with 1-1 sales experience preferable
  • Excellent communicator – Supervisors need to initiate contact and communicate confidently, so articulate spoken English is essential
  • Ability to work well under pressure, in a fast-paced, sales driven atmosphere – our stores are often very busy, with long queues of customers waiting to be served
  • A positive, “can-do” attitude, an individual who enjoys as working as one part of a successful team

About Pandora

Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.