Overview

Position Title:Help Desk Specialist

Company:Pizza Hut

Location:Plymouth, UK

Job Description:

This position is responsible for resolving 75% of tickets on the first contact while ensuring excellent customer service to 4000+ Pizza Hut stores.

Responsibilities:

  • Handle Level 1 inbound calls
  • Basic understanding of system software and hardware
  • Basic understanding of operational procedures
  • Escalate problem tickets within department guidelines when unable to resolve
  • Basic understanding of ticketing system to open/close tickets
  • Follow up on dispatched and non-dispatched incidents within departmental SLA guidelines
  • Capabilities to order own hardware

Requirements:

  • Flexible work schedule
  • Beginning organization skills
  • Beginning oral and written communication skills
  • Beginning problem-solving ability
  • Beginning understanding of computer concepts (PC fundamentals, Operating systems)
  • Ability to type 30 words per minute

About Pizza Hut

Pizza Hut™ is committed to breakthrough innovation and the success of our employees. From our world class operations to our passionate customer mania philosophy and an incredible franchise system, this is one great place to work! So come see what it's like to be with a global leader in the restaurant industry