Account Manager – Salesforce Internships Bromley

Overview

Position Title: Account Manager

Company: Salesforce

Location: Bromley, UK

Job Description

We are currently seeking a Technical Account Manager to join our EMEA TAM team. You will be an Arabic speaker, based from either London, Dublin, Milan, Paris or Amsterdam, working remotely with our MENA clients; serving as the customer’s trusted Tableau advisor you will become an extension of their workforce through various areas of personalised service. In this role you will be identifying and addressing technical concerns, requests, and aligning to customer priorities, projects, and problems. You bring senior level technical expertise, and will act as the main technical point of contact for the account by coordinating with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. The Technical Account Manager will primarily be working with a dedicated customer.

Responsibilities:

• Offer best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem.
• Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause.
• Provide thorough root cause analysis on issues that could impact your customer in the future.
• Oversee successful implementation Tableau Blueprint’s Agility arm.
• Build strong cross-functional working relationships with Sales, Engineering, and Product Management.
• Provide escalation management on critical cases with Support, Sustaining Engineering, and Development to provide regular status updates to the customer.
• Communicate with all required stakeholders on crucial support cases and high priority issues.
• Conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements.
• Identity revenue opportunities and partner with the account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth.
• Contribute to Tableau knowledge, community, and training resources.
• Prepare and deliver custom technical presentations and trainings internally, at customer sites and Tableau conference.

Requirements:

• Relevant experience in technical account management or a customer-facing role supporting enterprise level, critical applications.
• Experience with databases, SQL, Windows / Linux Server and security infrastructure. Tableau technical skills and/or the ability to acquire in depth knowledge of Tableau products.
• Good understanding of networking, server set-up, and administration, including troubleshooting experience with internet architectures, firewalls, proxy servers, and web servers. Good understanding of relational databases; understanding of enterprise data warehouse techniques, OLAP etc.
• Superb Communication skills. You know what to say and more importantly, how to say it. Must have the ability to empathise with customers and convey confidence. Able to explain highly technical issues to a non-technical audience.