Aldi Recruitment – Service Designer IN Birmingham, UK

Overview

Position Title:Service Designer

Company:Aldi UK

Location:Birmingham, UK

Job Description:

As a Service Designer, you’ll be responsible for the delivery of conceptual and detailed designs to support the delivery of services to Aldi’s customers. You’ll need to be skilled at deeply understanding the customer journey, stakeholder mapping and creating overall service blueprint, as well as taking responsibility for the overall vision while working in close collaboration with the business and experience designers.

Responsibilities:

• Can envision the overall service and will coordinate with multiple teams to ensure the complete delivery of the initiative.
• Design world-class services that blend digital, physical and human interactions across multiple touch points, smartly bringing together user needs, business goals and technical realities.
• Translate customer interaction propositions/concepts into designs that illustrate simplicity despite system complexity.
• Develop the overall service design, including customer experience/customer journeys, business rules, stage design and branding guidelines in alignment with countries.
• Identify the needs of all stakeholders and operators in a service (both customers and service providers).
• Prototype and pilot new service experiences with customers.
• Develop, evaluate and agree both concept and detailed designs with stakeholders.
• Identify and develop service processes, equipment and automation requirements.
• Gather and agree service operational metrics, assumptions and business requirements for relevant areas.
• Lead on continuous improvement activity that make designs more repeatable and quicker to realise.

Requirements:

• Experience working in a business/service design role.
• Previous experience working in digital related projects or departments.
• Expertise in the development of customer journeys, service blueprints and workshop facilitation.
• Excellent presentation materials development skills.
• Experience in and comfort with working in fast paced environments.
• Working in agile team environments – being a team player.
• Experience designing business or commercial benefits across new initiatives.
• Exposure to digitally relevant technology areas (e.g. web content management, mobile apps, customer relationship management, marketing campaign planning and execution).