Overview

Position Title: Venue Finance Administrator

Company: Arsenal F.C

Location: London, England, United Kingdom

Job Description:

The Venue Department is responsible for the sales and fulfilment of all seasonal and match-by-match ticketing inventory across all General Admission (GA) and Premium areas of the stadium. The Venue Department also manages the service of all fans on matchdays and non-matchdays. The department is responsible for the matchday operation across all areas of the stadium, ensuring a world-class fan experience for all fans inside and outside the venue, on matchdays and non-matchdays. In addition, the department is responsible for driving the technological enhancements to ensure our venue remains world-class and our supporters are given the best possible experience with every interaction.

Responsibilities:

  • Lead the end of day daily reconciliation, reporting and banking on the following revenue streams, Club Level, ticket sales, ticket exchange, membership sales, booking fees, which can range on average from c 500 transactions to c 12000+ per day, ensuring that all monies received are allocated correctly. Liaise regularly with the Club’s Finance Department to support and deliver objectives. Support with Refund requests- Home and Away tickets refund administration, working to set policies and timescales. Support PTS (Payment Disputes) investigations and administration process. Monitor Chargebacks/Touting & Fraud, providing analyse and reports Lead the reconciliation of General Admission and Club Level Season Ticket Renewals/Sales, maintaining cumulative totals of each revenue stream including the Finance payment on a daily basis. Prepare VAT receipts and administration for season ticket members. Lead the process of sending out monthly invoices for Matchday consumption to all box holders, ensuring that they pay by within the time stated. Responsible for manging all clients who have catering credit, ensuring that the spreadsheet is kept up to date and can be reconciled at any time. Manage the internal/external PSSO invoice process including coding, recording and maintaining accurate records. Act as first point of contact for any clients who have invoice queries. Monitoring and management of the Venue Finance Administrator or Assistant. Coaching and development of the Venue Finance Administrator or Assistant to achieve service excellence across all interactions. Provide cover in the absence of the Venue Finance Administrator. Match Day/Event Responsibilities Required to work on Match days/Events to assist in varied duties, will be required to undertake a supervisory role at specific times (including match days and events)

Requirements:

  • Lead the end of day daily reconciliation, reporting and banking on the following revenue streams, Club Level, ticket sales, ticket exchange, membership sales, booking fees, which can range on average from c 500 transactions to c 12000+ per day, ensuring that all monies received are allocated correctly.
  • Liaise regularly with the Club’s Finance Department to support and deliver objectives.
  • Support with Refund requests- Home and Away tickets refund administration, working to set policies and timescales.
  • Support PTS (Payment Disputes) investigations and administration process. Monitor Chargebacks/Touting & Fraud, providing analyse and reports Lead the reconciliation of General Admission and Club Level Season Ticket Renewals/Sales, maintaining cumulative totals of each revenue stream including the Finance payment on a daily basis.
  • Prepare VAT receipts and administration for season ticket members.
  • Lead the process of sending out monthly invoices for Matchday consumption to all box holders, ensuring that they pay by within the time stated.
  • Responsible for manging all clients who have catering credit, ensuring that the spreadsheet is kept up to date and can be reconciled at any time.
  • Manage the internal/external PSSO invoice process including coding, recording and maintaining accurate records.
  • Act as first point of contact for any clients who have invoice queries.
  • Monitoring and management of the Venue Finance Administrator or Assistant.
  • Coaching and development of the Venue Finance Administrator or Assistant to achieve service excellence across all interactions.
  • Provide cover in the absence of the Venue Finance Administrator.
  • Match Day/Event Responsibilities Required to work on Match days/Events to assist in varied duties, will be required to undertake a supervisory role at specific times (including match days and events)

About Arsenal F.C

Arsenal Football Club exists to make our fans proud, wherever they are in the world and however they choose to follow us.