Overview

Position Title: Lead Service Designer

Company: Office for National Statistics

Location: Wales, UK

Job Description:

For this role you will be attached to one of our core locations in Newport & Fareham where presence at one of these sites will form part of the flexible working arrangements agreed with you.

Responsibilities:

  • We have established several multi-disciplinary Service Design teams consisting of architecture, analysis, research and service design capabilities. These teams are responsible for understanding and designing the end-to-end user journeys for the core services in the ONS. These range from the collection and ingestion of new data through the analysis, processing and management of those data.
  • These user journeys inform the wider service offering and are used to inform the overall service design covering all aspects of the service from the front to the backstage. The service design needs to incorporate the needs of both ONS’ internal and external users whilst meeting the overall business goals.
  • Service designers design the end-to-end journey of a service. This helps a user complete their goal and ONS deliver a policy intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of ONS.

About Office for National Statistics

We’re the Office for National Statistics (ONS), the UK’s largest independent producer of official statistics.