Customer Experience  Specialist – Hitachi Careers Leeds

Overview

Position Title: Customer Experience  Specialist

Company: Novuna

Location: Leeds, UK

Job Description

We are on the lookout for an Engagement Specialist to join our Customer Experience Team within our Vehicle Solutions Division. This is a fantastic opportunity for someone looking to grow their skillset within the world of communications and engagement, allowing you to participate and contribute to the overall Employee Engagement strategy and take lead on planning and implementing initiatives, to support future growth plans and business success across the division. Working with colleagues, key stakeholders and internal departments you will manage the creation and delivery of internal communications including; ad-hoc business needs, monthly business newsletters, wellbeing communications, internal display screens, Team Talk magazine and communicating monthly business wins.

Responsibilities:

• Overseeing all internal comms for Novuna Vehicle Solutions
• Working collectively with the wider business in delivering engagement initiatives and wellbeing programmes
• Manage our Simply Thank You platform, with both colleagues and our supplier

Requirements:

• Ability to think differently and outside the box
• Ability to work on own initiative – planning, prioritising and juggling multiple workloads
• Creative flair when it comes to written communication
• Knowledgeable and comfortable using Microsoft Office