Overview

Position Title:Customer Service Attendant I

Company:City Of Charlottesville

Location:Charlottesville, VA

Job Description:

This position provides support for the Carver Recreation Center performing responsible facility and/or front desk operations, maintenance, clerical and program support to ensure the highest level of customer service in accordance to facility and program policy and standard operating procedures. Provides oversight and administration of athletic, recreation, fitness and wellness, programs, classes, events, activities, and/or centers that are comprised of diverse recreational features and amenities for all ages; performs related duties as required. Primarily and most frequently the work done here is under direct supervision, within one functional area, and of a routine nature.  Reports to a Parks and Recreation Operations Specialist or designated Manager on Duty.

Responsibilities:

  • Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer;
  • Performs customer service duties such as greeting guests and answering questions in person and over the phone; explains Parks and Recreations programs, services and their benefits;
  • Uses a variety of computer software programs;
  • Serves as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers;
  • Responsible for oversight of cash handling policy and procedures;

Requirements:

  • Must be at least 18 years of age by employment start date;
  • Any combination of education and experience equivalent to a high school diploma;
  • Minimum of three (3) months of experience in a recreation or similar environment as a recreation/activity assistant OR as a cashier using a computer system;
  • Must be available to work varied shifts including weeknights, weekends and holidays.