Overview
Position Title:Tech Support Engineer
Company:Dell Technologies
Location:Ireland, England,,UK
Job Description:
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media.
Responsibilities:
- Resolve issues while working closely with multi-functional teams
- Provide feedback to Engineering for improving product quality and reliability
- Determine priority levels while negotiating and setting expectations with customers
- Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
- Drive excellence through quality closures and proper escalation of issues
Requirements:
- 3 to 5 years of experience in a previous, storage specific, technical support role with a strong knowledge of SAN, NAS, Networking, & Operating Systems
- A second European Language – Italian preferred
- First-rate interpersonal skills, phone etiquette and work ethic
- Ability to work under pressure with calmness and composure
- Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
About Dell Technologies
Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information.