Overview

Position Title:Tech Support Engineer

Company:Dell Technologies

Location:Ireland, England,,UK

Job Description:

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media.

Responsibilities:

  • Resolve issues while working closely with multi-functional teams
  • Provide feedback to Engineering for improving product quality and reliability
  • Determine priority levels while negotiating and setting expectations with customers
  • Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
  • Drive excellence through quality closures and proper escalation of issues

Requirements:

  • 3 to 5 years of experience in a previous, storage specific, technical support role with a strong knowledge of SAN, NAS, Networking, & Operating Systems
  • A second European Language – Italian preferred
  • First-rate interpersonal skills, phone etiquette and work ethic
  • Ability to work under pressure with calmness and composure
  • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures

About Dell Technologies

Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information.