Overview

Position Title:Department Aide

Company:City Of Escondido

Location:Escondido, CA, US

Job Description:

Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Department Assistant level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and/or fits an established structure or pattern. Exceptions or changes in procedures are explained as they arise.  The Department Aide class is distinguished from the Administrative Aide class in that the Department Aide routinely performs duties and assignments that require confidentiality and discretion related to employee and labor relations.

Responsibilities:

  • Assists the general public and outside groups and agencies by providing information related to specific program area of assignment; receives office and telephone callers; responds to complaints and requests for information relating to assigned responsibilities; refers callers to appropriate City staff for further assistance as needed.
  • Verifies and reviews materials, applications, records, and reports for completeness and conformance with established regulations and procedures; applies applicable policies and procedures in determining completeness of applications, records, and reports; provides information and forms to the public; collects and processes appropriate information.
  • Maintains accurate and up-to-date files and records for assigned areas; develops and monitors various logs, accounts, and files for current and accurate information; develops, organizes, and maintains filing systems.
  • Performs a variety of routine clerical accounting duties and responsibilities involved in financial record keeping and reporting for assigned area; maintains a variety of accounting records, logs, and files; provides assistance to department staff, vendors, and the general public in assigned areas.
  • Types, word processes, and proofreads a variety of documents and forms including general correspondence, reports, and memoranda from rough draft or verbal instruction; disseminates information as appropriate.

Requirements:

  • English usage, spelling, grammar and punctuation.
  • Modern office procedures, methods and equipment including computers.
  • Computer applications such as word processing and spreadsheet applications.
  • Principles and procedures of record keeping and filing.
  • Methods and techniques of proper phone etiquette.
  • Mathematical principles.
  • Basic principles of business letter writing and basic report preparation.