Overview

Position Title:Business Process Optimization Expert

Company:DHL

Location:Bletchley, UK

Job Description:

DHL is hiring a BPO Expert to join its team in Belgium, providing support to Europe (BE / FR). In its essential role, the BPO Expert leads, executes and supports projects and initiatives in Europe (BE / FR) the GBS team w.r.t. HR services. The BPO Expert identifies and manage improvement, transformation and digitalization projects for HRS Europe (BE / FR).

Responsibilities:

  • Act as change agent for the Europe team (BE / FR), identifying improvement opportunities and driving change from within
  • Support business development efforts from proposal creation to implementation
  • Support GBS Net Promotor Approach and regular preparation of report and planning documents for HRS Europe (BE/ FR)
  • Support the creation of business case analysis for identified improvement opportunities
  • Able to relate to cross-cultural processes and country sensitivities
  • Drive process automation and digitalization projects to bring efficiency within existing processes, but also enhance the user experience of HR processes and products
  • Act as an internal consultant to projects from their initiation until their completion
  • Manage and drive the assigned projects and initiatives within time & budget achieving target scenarios and end products as specified in each Project Business Case and/or Project Initiation
  • Ensure proper communication of projects status and risks/opportunities as well as changed project scopes
  • Prepare widely independent proposals for decisions and solutions for harmonization, digitization and automation of processes and products for coordination with the decision-makers
  • Document, manage and drive the assigned projects under observance of Project Management standards (i.e. PRINCE, PMI, Scrum, First Choice / SixSigma, Design Thinking)
  • Managing the landscape of the ticketing tool and all its requirements regionally

Requirements:

  • MBA
  • UX/UI design
  • Design Thinking
  • Proficient knowledge and exposure to Ticketing tools and HR systems (GSN, ADP, etc)
  • RPA (e.g. UiPath)
  • SixSigma Certification, Green Belt Level / Advisor First Choice
  • Project management certification (PMP, PRINCE, SCRUM or equivalent)

About DHL

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.