Overview

Position Title:Customer Service Specialist AFR

Company:DHL

Location:Edinburgh, UK

Job Description:

In concrete terms, you will work in a small team of about 4 people, where everyone has their own customer portfolio. The invoicing itself is done by colleagues from customer service and operations. You get an overview of the bank entries around 10 a.m. and then you start contacting the customers. In the beginning, this will mainly be by telephone, later also more by e-mail. The team works in a global program of DHL in which the outstanding items will be listed. Because the customers are also international, the e-mail traffic mainly runs in English, telephone contact is more variable in terms of language (FR/EN/NL). We work for large customers in the pharmaceutical industry, for Caterpillar, smaller business customers… you are in close contact with our customer service, e.g. sending copies of invoices, customer disputes regarding. solve invoices

Responsibilities:

  • You can speak to our international customers in English, French and Dutch
  • You view the overview of the bank entries in the morning and then you start contacting customers with outstanding items, both by telephone and by e-mail
  • Je are responsible for the timely and correct collection of outstanding invoices and provide solutions regarding payment problems
  • You will be assigned your own customer portfolio and you will also be a backup of your colleagues in the team of about 4 people
  • You are in close contact with our other departments, especially the customer service department, who pass on your questions from customers regarding invoices
  • You log the information that the customer gives you in our internal systems and you use it to follow up as well as possible

Requirements:

  • You are trilingual (Dutch, English and French)
  • Proactive, can-do mentality, commercial, customer-oriented,
  • You have completed relevant studies (accounting/economics…) and you have a first work experience or you have the necessary experience in a similar position
  • You have the necessary zest and do not shy away from a discussion
  • You like to call a lot and be in contact with customers
  • You can do magic with Excel (pivot tables, V-look up)

About DHL

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management.