Overview

Position Title: Parcel Resolution Operative

Company: Hermes

Location: Halesowen, UK

Job Description:

As a business, Hermes is shaped by our four values of Do the right thing, Dare to be different, Strive for more and Be customer obsessed. We run our business by these values and they are reflected in all of our roles, see below how you will embody them as one of our Parcel Resolution Operative at our Eurocentral Depot.

Responsibilities:

  • You’ll be responsible for supporting your Supervisor and Day Manager by working with the shift and ensuring that any misplaced packages with missing or damaged labels are sent on to their owner or back to our clients as required.
  • You may also repack parcels with damaged packaging but no damage to the parcel and then forward on to our couriers for delivery.
  • You will step up and use your initiative to make sure that parcels are tracked and returned swiftly by working with various parts of our network including our Hubs, sub-Depots, Couriers and clients so excellent communication skills are necessary in this role.
  • You’ll report in to your Inbound Process Supervisor and you will assist in providing leadership across the returns team. Some of your responsibilities will be to manage small projects and take ownership of particular areas.

Requirements:

  • This position is ideal for someone who wants to grow their career with us and take on more of an autonomous role where you will manage your time and work.

About Hermes

We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 640 million parcels a year with a mission to be the UK’s carrier of choice.