Overview

Position Title:Administrator

Company:Hermes

Location:Leicester, UK

Job Description:

Hermes has undergone a significant transformation moving from a parcel-centric business to a customer-focused business. There continues to be a significant investment into IT realising Hermes’ vision of being a digital business with data being a significant enabler for the Hermes Business Strategy.

Responsibilities:

  • Ensure proactive timely administrative support via phone and email allowing us to understand the root causes of any problems to better serve our customers.
  • Help to identify trends that will allow us to make performance improvements.
  • Provide administrative support for the Delivery Unit Business Lead, such as planning and organising meetings and acting as meeting note taker when required.
  • Support our peak recruitment activity with telephone screening, virtual recruitment and training activity to ensure we are operating at full capacity and to maintain high levels of customer service.
  • Analyse and check regional and local management activity and plans to ensure accuracy and quality is reported daily. Essential Skills And Experience Required
  • Previous administration experience gained within a fast-moving organisation is a must.

Requirements:

  • 2+ years of experience as a Quality Assurance Tester
  • Knowledge of using software QA methodologies, tools and processes
  • Understanding of system integration testing methodologies, defect tracking systems, and Quality Assurance process
  • Hands-on JIRA experience of transitioning user stories to completion
  • Experience in writing clear, concise and comprehensive test plans and cases
  • Hands-on experience with black box testing
  • Experience working in an Agile software development team

About Hermes

We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 640 million parcels a year with a mission to be the UK’s carrier of choice.