Overview

Position Title: Operations Manager

Company: Hermes

Location: Newcastle upon Tyne, UK

Job Description:

Our Operations Manager is responsible for supporting the General Manager of the Hub by managing the warehouse operation across various shifts to ensure delivery of a safe, legally compliant and cost efficient environment performing to operational Service Level Agreements.

Responsibilities:

  • The key responsibilities will be the performance of the Inbound, Outbound and Manual Process Managers whilst on shift as well as shift performance, compliance, client service levels, health and safety, employee engagement.
  • In your role you will have accountability for shift costs and will need to demonstrate strong cost leadership by sending detailed shift reports, root causing failed KPI’s supported evidence and an action plan to improve.
  • You will be responsible for motivating your staff, problem solving on a day to day basis and operationally.
  • You’ll have direct accountability and budgetary control for circa 200 employees as well as responsibility for all warehouse related Health & Safety and quality audits including risk assessments and safe systems of work and the warehouse quality sortation and performance against MI measurement.
  • This is a key role in our Rugby Hub and you must be an effective man and budget Manager to ensure that we carry on delivering an excellent service to our Clients.
  • Manage a team of Direct Reports and a team of up to 200 indirect reports providing leadership and direction for the shift
  • Develop and train reports and ensure SLA’s are hit for your shift
  • Ensure compliance with all site HSES rules and regulations
  • Generate and process BI and MI reports based on work output
  • Manage individual project priorities, deadlines and deliverables.

Requirements:

  • Extensive knowledge of operational processes and practices, particularly hub operations
  • Full current driving licence
  • Operational management experience gained within a similar environment
  • Experience of cross functional working
  • Proven ability to build business knowledge and translate into working processes and procedures.
  • PC Literate with an advanced knowledge of Microsoft Excel and Visio (desirable)
  • Effective communicator at all levels

About Hermes

We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 640 million parcels a year with a mission to be the UK’s carrier of choice.