Overview

Position Title: Depot Quality Manager

Company: Hermes

Location: Nottingham, UK

Job Description:

As our Depot Compliance Manager, you will work in a newly created position where you will be responsible for demonstrating a true end of day number of what has been scanned out of your depot, receipt scanned into Sub depots and receipt scanned by couriers.

Responsibilities:

  • Know how many parcels show as a deficit in the end of day numbers and work to understand where the parcel gap is and provide the solution to ensure those parcels are recovered and delivered.
  • Identify and provide solutions to fix miss-sorts and misrouted parcels to ensure our customers receive their parcel. By working with your field compliance equivalent and your Process managers, ensure real solutions are embedded and maintained. This will be done daily using core MI systems such as Network Health and OPSOS to identify daily delivery performance to identify root cause for failures.
  • Influence and educate the relevant Process Managers of the solution to implement and review through continuous improvement.
  • Influence and collaborate with the Customer Services team and Regional Compliance Manager to ensure data accuracy, which will identify the driver of claims and enquiries, whilst agreeing and implementing the solution for the operation.
  • Report into your Depot General Manager and work closely with the site Day Shift and Night Shift Manager as well as supporting our Area Compliance Manager to ensure that each region is working in a joined-up fashion.
  • Have Line Management responsibility for our Parcel Resolution Operatives on site.

Requirements:

  • Lean 6 Sigma or similar experience required
  • Evidence of ability to devise new innovative solutions
  • IOSH Qualified (ideally)
  • Advanced in understanding of Management Information and Excel spreadsheets. Good Ability with Excel, PowerPoint, and Word
  • Demonstrate ability to understand cost controls, data reports, MI and KPI metrics.
  • Effective communicator who can engage, motivate and educate at all levels

About Hermes

We’re the UK’s consumer delivery specialist, providing flexible and affordable delivery options to home, work, ParcelShops and Lockers, delivering more than 640 million parcels a year with a mission to be the UK’s carrier of choice.