Overview

Position Title:Head of IT Business Services

Company:HM Revenue & Customs

Location:Plymouth, UK

Job Description:

We have 2 exciting new opportunities as to join HMRC’s Customer Service Group (CSG) as Head of IT Business Services leading a technology department to deliver business centred transformation at pace.You will be using your deep technology, strategy and leadership experience to build and run cutting-edge digital services used across HMRC.If you are passionate about how technology can improve customer and employee experience and are eager to deliver excellent service fast, this will be a thoroughly rewarding role.

Responsibilities:

  • Strong and inspirational leadership with a proven track record of service delivery
  • Experience of managing suppliers to deliver cost effective end-to-end business services
  • An authority on business service development and strong on business analysis and strategy
  • Excellent senior stakeholder and relationship management
  • Experience of technology-enabled business transformation and embedding cultural change
  • Experience of delivering cutting-edge technology solutions at-scale in complex environments
  • Experience of managing technical teams and of building team capability in a matrix environment

Requirements:

  • IT legacy estate transformation
  • Cloud strategy execution
  • Artificial Intelligence and machine learning
  • API and micro services architectures
  • Digital
  • CRM
  • Multi-channel technology

About HM Revenue & Customs

We collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. We help the honest majority to get their taxes and payments right, and make it hard for the dishonest minority to cheat the system.