Overview

Position Title: Customer Advisor

Company: B&Q

Location: Derby, UK

Job Description:

You’re a confident and friendly communicator, comfortable building relationships with customers face to face and over the phone. Efficiency and safety will be vital of course but your real focus will be the customer, either supporting their ideas on the shop floor or working to a one hour click and collect service.

Responsibilities:

  • We’re thinking differently about how we inspire people to create homes that enable them to live better.
  • You’ll think differently about how we make sure we give them the products to go with the ideas.
  • You’ll see that we stock the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, but you’ll get to create too – exploring new solutions and making decisions that will help grow our business, together.

Requirements:

  • A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us.
  • You’re an organised and analytical thinker, and you know how to keep things simple.
  • We’ll supply the 3.5 ton van, training and all the kit you’ll need to do the job.
  • You’ll need a manual UK driving licence (Category B/B1 which covers you to drive up to 3.5T vehicles) that you’ve held for at least a year with no more than 6 points.
  • Previous experience as a mulit-drop delivery driver is useful, but not essential.
  • You’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.
  • To keep everybody safe and reassure our customers, if you’re successful in this role, we carry out checks through Experian with the DVLA to verify the information you’ve given us.
  • As well as this, we also do a DBS check (Disclosure and Barring Service). Any discrepancies will be discussed directly with you.

About B&Q

B&Q is the UK’s leading home improvement and garden retailer. We’ve been helping customers create good homes since 1969. The way customers live, shop and use their homes may have changed over the past five decades, but they still need homes that work for every member of their household; homes that use space brilliantly, provide a balance of comfort and practicality, and are easy to maintain and improve so they look and feel great. And we’re still here for them – offering more bright thinking, big ideas, sustainable solutions and expert advice than ever.