Overview

Position Title:Research Manager, Global Participation

Company:Twitter

Location:Stoke-on-Trent, UK

Job Description:

You are an experienced researcher and manager with expert understanding of a wide range of qualitative and quantitative research methodologies. You understand the importance of marrying business goals with cultural context and customer insights. You know exactly when to engage with cross-functional teams, what questions to ask, where to probe, and how to implement the most effective research strategies. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research plans. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load and expectations, and delivering impactful research findings and recommendations. You have a passion for leading teams and developing talent and understand how to balance the jobs of leading a team through effective coaching and delegation with leading your own projects. You’re passionate about Twitter and believe great experiences are always inspired by a deep understanding of the user.

Responsibilities:

  • Lead, manage, coach and mentor a team of researchers
  • Partner with Design, Product, Engineering and Data Science teams to build in research at multiple stages of the product development process
  • Lead the discovery of insights to drive strategy in the global participation space
  • Collaborate with domestic and international research and product partners
  • Ensure problems are approached through the integration of multiple data streams, including qual and quant research
  • Lead purposeful relationship-building with a wide array of partners and other research teams
  • Advocate for insights in order to drive action and impact by providing compelling narratives and artefacts

About Twitter

Small but mighty teams who serve the public conversation in ways people feel across the world, every day; a flat, non-hierarchical org structure; the freedom to design your own path; space to innovate and make big contributions to Twitter’s future; respect and support of your identity and background, whatever it is; actual work-life balance, including growing opportunities for remote work and flex schedules (depending on the role).