Overview

Position Title:Technical Analyst

Company:McDonald’s

Location:Sheffield, UK

Job Description:

The Technical Analyst will be responsible for providing relevant, reliable and secure technology solutions to approximately 1400 restaurants across the UK and Ireland. By delivering technology solutions that solve real problems and bringing measurable benefits such as top-line sales or bottom-line margin.

Responsibilities:

  • Maintain, create and test RCT templates for new NewPos changes.
  • Provide third line support to the Service Desk, handing cases escalated to the McDonald’s UK
  • Level 3 queue.
  • Create and provide documentation to the UK Test Team, and other 3rd Party vendors for configuration changes.
  • Work with the Product Owner/Manager of NewPOS for the McDonald’s UK market, to configure, maintain and test NewPOS changes in the Development Lab.
  • Work with the hardware vendor to document the hardware and software install process,

About McDonald's

McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries. More than 90% of McDonald’s restaurants worldwide are owned and operated by independent local business men and women.

McDonald's & our franchisees employ 1.9 million people worldwide.

We serve the world some of its favorite foods - World Famous Fries, Big Mac, Quarter Pounder, Chicken McNuggets and Egg McMuffin.