Overview

Position Title: Complaint Handler

Company: M&G plc

Location: Stirling

Job Description:

An exciting opportunity has arisen for Complaint Handlers to join our Complaint Resolution Team within Customer Savings and Investments. In this role you will manage, investigate and resolve customer complaints, both written and over the phone. The ability to identify root cause and trends, and being able to work with other areas of the business in preventing future complaints is essential.

Responsibilities:

  • All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice.
  • The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information,
  • advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.

Requirements:

  • At M&G our vision is: to become the best loved and most successful savings and investment business and we’re looking for people who are excited about joining us on our journey.
  • We’re digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers.
  • To help us achieve our vision we’re looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.