Overview
Position Title: Visual Team Manager
Company: Marks and Spencer
Location: Brentford, UK
Job Description:
Our Team Managers are responsible for leading 92% of our colleague population. Our Team Managers are an integral cog within the in-store Management Team. Your role is to help our people be the best that they can be and to assist in driving sales, commerciality and service standards within your store.
Responsibilities:
- To drive a selling culture within your team
- Consistently raise performance and capability of the team to support developing internal talent
- To utilise and exploit data to support with operational decisions
- Implement a continuous improvement mentality within the team and work in partnership with the wider team.
- To always energise your team to deliver first class customer service within a fast-paced environment
Requirements:
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit
About Marks and Spencer
We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them.
