Overview
Position Title: Planning Administrator
Company: Ocado Group
Location: Hatfield, UK
Job Description:
An excellent opportunity has arisen to join our busy planning support team as a Planner. This is a full time, permanent position based in Hatfield. You will effectively support the various Planning Teams who manage all available manpower resources to ensure successful delivery of Ocado groceries on time and within budget. Approximately 50% of the role will be communicating with our hourly paid workforce via web-chat the other half will be various administrative tasks.
Responsibilities:
- To maintain accurate time and attendance data for Ocado employees
- To generate weekly/daily reports
- To communicate with internal customers through online chat and phone
- To help maintain our routing schedule to match available drivers
- To effectively manage Ocado employee’s holiday entitlements in line with business restrictions
- To support daily operational tasks from other Planning Teams
- Respond to Contact Centre emails in an efficient, professional manner
Requirements:
- Good analytical and problem solving abilities.
- Good attention to detail.
- Good Microsoft Excel, Word skills.
- Good interpersonal skills.
- Good organisational ability and the ability to plan and prioritise
- Good customer service and communication skills.
- Good time management skills.
About Ocado Group
When our journey started, we were all about changing the way people shop for groceries. Nearly 20 years later, we’re a FTSE 100, client-focused business that provides services, technology, and automation to grocery e-commerce businesses around the world.
