Overview

Position Title: Solutions Manager

Company: Ocado Group

Location: Hatfield, England, United Kingdom

Job Description:

The Solutions Manager is responsible for the definition and management of the clients end to end capability roadmap, ensuring their requirements are fully represented and understood whilst managing their expectation in line with the platform roadmap. They liaise closely with the client and the wider Ocado Solutions organisation to support the implementation of our Ocado Smart Platform (OSP) for our clients internationally.

Responsibilities:

  • Together with Client Services, the Solutions Manager will ensure that our partners take full advantage of the current and future functionality of OSP, thus enabling a best in world grocery ecommerce experience.
  • Work closely with our partners to assess their needs and discuss future feature requests with the client. The
  • Solutions Manager will then partner with product and commercial teams to drive feature requirements from client, from concept to contract to implementation to launch. Represent client at product and feature discussions, inputting data driven partner use cases and scenarios.
  • Discuss requirements with the client, and communicate up and coming features and launch timelines to Client, this will include new capabilities on the future roadmap for OSP as well as any fixes or processes.
  • The Solutions Manager will partner with their partner to define the overall solution that meets their business needs and objectives.
  • Support the partner, by owning the capability roadmap on their behalf and then escalating important needs to relevant product and development teams.
  • The Solutions Manager along with the Solutions Architect will be the main point of contact between the client,
  • Solutions Product teams and the technology teams. They will also work closely with the Partnership
  • Management, Programme Management and Client services teams to ensure successful overall project implementation.
  • Work with Ocado Solutions Partnership Management team to keep a positive partner relationship.

Requirements:

  • Ecommerce / Grocery industry knowledge desirable.
  • BA/BS degree or equivalent practical experience.
  • Experience in managing strategic partnerships or client relationships.
  • Experience working cross-functionally, both internally and externally, to drive partnerships or projects.
  • Ability to understand technical complex subjects and technologies.
  • Experience working for technology companies – managing clients needs and strategic objectives.
  • Excellent problem solving and strong analytical skills, attention to detail is essential.

About Ocado Group

When our journey started, we were all about changing the way people shop for groceries. Nearly 20 years later, we’re a FTSE 100, client-focused business that provides services, technology, and automation to grocery e-commerce businesses around the world.v