Overview
Position Title: Business Analyst
Company: Pets at Home
Location: Plymouth, UK
Job Description:
We’re looking for a self-motivated, proactive and experienced Business Analyst to work collaboratively with our Contact Centre and help them deliver their strategic objectives/transformation programme through a combination of system enhancements and process improvements.
Responsibilities:
- Modelling and defining current and future business processes
- Investigating business challenges, problems and opportunities considering all perspectives
- Facilitating workshops and backlog refinement sessions
- Working with Business Stakeholders and Product owners to elicit and analyse business requirements
- Translating business requirements into user stories and acceptance criteria
- Ensuring Stories are well defined and ready for development in line with Sprint planning
- Assisting the Product Owner with backlog management/prioritisation
- Ensuring all solutions proposed (technology and process) deliver the required business outcomes and addresses the defined problems
- Supporting the Development squad throughout the sprint
- Collaborating across the wider Pets at Home Group, to understand dependencies and achieve common goals
Requirements:
- Working as a Business Analyst within an agile/devops environment for a minimum of two years
- Experience of supporting Product Owners to articulate business needs
- Proven experience of interacting with all levels of Stakeholders
- Proven experience of articulating risks, issues and impacts to influence decision making
- Proven experience of facilitating meetings and being able to explain complex business problems to a wide audience
- Retail/ecommerce
- Experience of working within a Contact Centre either as a Business Analyst or SME
- Working with third party Suppliers in terms of Solution Delivery
- Salesforce CRM or other CRM package
- BCS Foundation in Business Analysis Diploma
About Pets at Home
Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our stores, Groom Rooms, Distribution Centres and Support Office.