Platform Train – Cross Country Trains Jobs In Birmingham

Overview

Position Title: Platform Train

Company: CrossCountry

Location: Birmingham, UK

Job Description:

We have a fantastic opportunity for a Platform Station Hosts (Train Dispatcher) at Banbury Station.

Responsibilities: 

• Honest & trustworthy
• Read all notices, instructions, and circulars and adhere to all instructions
• Previous customer service experience
• Change station posters as required and report to Retail Station Hosts gaps in leaflet rack content and replenish as advised
• To take responsibility for the overall appearance and cleanliness of the station and ensure that it is maintained to the highest standard
• Demonstrate good judgement in various areas of the role
• Ensure the winter weather plan is carried out
• Previous cash handling experience
• Take responsibility for being the point of contact for issues relating to the car park in the absence of security attendant
• Computer literate with necessary keyboard skills
• A good standard of literacy and numeracy skills
• To ensure that trains are dispatched in accordance with the rule boo
• To attend staff briefings
• Take responsibility for assistance of customers though ticket gates
• To remain calm, confident and professional at all times even whilst under pressure
• Take responsibility for local station announcements during times of disruption
• Order station cleaning materials through the Customer Service Manager
• Assist Retail Station Hosts with cash collection as requested
• Deliver consistently high standards of proactive and reactive customer care around the station and remain highly visible at all times

Reqirements:

• Physio Line – We offer complementary 24-hour physio for everyone. Advice is given by phone or face-to-sessions which can be arranged at a clinic near to where you live.
• Employee Assistance PlanWe offer 25 days annual leave as well as statutory holidays.
• All active staff and their eligible partners/dependants are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS.
• Active staff are also entitled to residential and duty standard class travel on all of the above services
• Health Shield – Health Shield provides an affordable healthcare cash plan offering a wide variety of benefits including dental, optical, and physiotherapy.
• They ensure a full 100% refund of treatment chosen annual limit, for you and your immediate family (based on cover chosen and dependent children up to age 18).
• Free travel on Chiltern Railways and other Arriva companies
• Support – Peer Support, Samaritans, and Railway Chaplains.
• Cycle to Work Scheme
• Flexible working – We try to facilitate flexible working wherever possible such as annualised hours, shift working, staggered hours, part-time working, compressed hours, career breaks and planned remote working.
• Defined Benefit Pension Plan
• Arriva Village – We have an online benefits site exclusively for all employees. The village offers savings on a whole range of household and leisure spending.
• Eye Care – You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames.