Overview

Position Title: Customer Advisor

Company: City Of Plymouth

Location: Plymouth, England, UK

Job Description:

An exciting opportunity has arisen within our Library Service’s team for 2 part time Customer Advisors. The post holders will play a key role in supporting frontline services in libraries. The successful candidates will be based at Central Library but may be required to work elsewhere.

Responsibilities:

  • The post holder will deliver the core services of the public library service, relating with customers in a library setting, providing digital support to customers, supporting events and activities for all ages such as rhymetimes and memory cafés, while presenting a safe environment for children and vulnerable adults.

Requirements:

  • Have excellent communication & customer service skills to engage with customers and partners
  • Have good organisational skills
  • Have good ICT skills
  • Work effectively as part of a team and also independently using their own initiative
  • Have an enquiring mind, and an interest in books and reading is desirable
  • Be flexible in respect of working at multiple locations