Overview

Position Title: Communications Manager

Company: Post Office Ltd

Location: London Area, United Kingdom

Job Description:

. As you can imagine, a business this big has lots of opportunities in lots of different areas. So we’re always looking out for enthusiastic, ambitious and customer-focused people to join us. And we’re striving to become “simpler to run, better for customers and a great place to work”, so innovation is really important. We’re confident the changes we make will be for the best, benefiting both our people and our customers.

Responsibilities:

  • You will be working closely with and managing a Scrum team consisting of developers and testers. In addition, you will work closely.
  • with digital product managers, demand managers, UX & design, architects, analytics, CRO, SEO, CMS, internal and external.
  • Stakeholders to build and prioritise the product backlog in order to deliver the product vision; with a prime focus on enhancing the customer experience, driving acquisition and engagement.

Requirements:

  • The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years.
  • As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously.
  • We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
  • We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs.
  • That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments, and travel money, to telecoms and, of course, mails.
  • And we’re improving our online and in-store experience for customers. We know that our customers never stop changing, so neither will we.

About Post Office Ltd

We’ve come a long way since it all started over 380 years ago. We’ve built up a network of 11,500 branches across the country. To give you a sense of how big that is, we’ve got more branches than the four biggest banks in the UK put together. Or put simply, we’re the largest retail network in the UK. So we’re there for our customers, wherever they are. But our biggest branch by far is our website, which gets nearly 1 million visitors a week, so we’re building on our digital strategy too. As you can imagine, a business this big has lots of opportunities in lots of different areas. So we’re always looking out for enthusiastic, ambitious and customer-focused people to join us. And we’re striving to become “simpler to run, better for customers and a great place to work”, so innovation is really important. We’re confident the changes we make will be for the best, benefiting both our people and our customers.