Repair Customer Service – BT Jobs Near Me In Lymington

Overview

Position Title: Repair Customer Service

Company: BT

Location: Lymington, United Kingdom

Job Description:

You will transform our customers’ service by providing a personal, simple and brilliant experience as you answer any simple query on one call with the ambition to resolve as many as possible at the first point of contact.

Responsibilities: 

• Own the customer relationship from beginning to end, making it a positive experience.
• Set clear expectations of what happens next on all cases.
• Work effectively with challenging priorities, workloads, and deadlines.
• Be open-minded and find creative solutions.
• Deliver customer excellence through active listening and meaningful questioning to resolve customer queries.
• Match and promote products and services to the customers’ needs by being proactive and forward thinking.
• Voice opinion and be open to change, raising issues or problems and collaborating with the team to help to test, learn and fix them.
• Provide valuable feedback to the customer experience project team.
• Have great conversations challenging situations and championing the customer experience.
• Make critical interventions in the journey such as jeopardy management and welcome to service.
• The ability to spot solutions to keep the customer connected whilst dealing with the issue(s) or complaint(s) and offering alternatives.

Reqirements:

• Thorough and detail oriented with quick and accurate typing.
• A problem solver who can remain calm and focused, particularly when dealing with distressed callers.
• Good in all forms of communication, whether telephone, online or in person coupled with tenacity and resilience.
• A good/careful listener who can also understand and interpret what the customer means.
• Friendly, yet still professional, patient and empathetic with good prioritisation and organisational skills and the ability to follow through on actions