Overview

Position Title: Business Development Consultant

Company: Santander UK

Location: Bristol, UK

Job Description:

Listening to our customer’s needs and clarify their objectives will increase our customer loyalty, you’ll play a key part in this.

Responsibilities:

  • Developing Santander’s intermediary relationship by supporting our IFA and brokers in conjunction with our TBDM/ BDM teams.
  • Educating intermediaries about our full mortgage proposition.
  • Educating intermediaries on our risk policy, application submission, packaging requirements and communicating underwriting decisions.
  • Managing and delivering a high level of call volumes, adding value on every call.
  • Consistently evidencing a strong knowledge of the wider mortgage market, your customers and our proposition.

Requirements:

  • Proven experience working in a high-volume inbound contact centre environment.
  • Excellent telephony experience and the ability to deliver excellent customer service.
  • Knowledge/background in mortgages/intermediaries is an advantage.
  • Evidence in building and sustaining strong relationships.
  • Being able to learn and retain knowledge and information.
  • Communicates in a clear, confident and personable manner.

About Santander UK

Our purpose at Santander UK is to help people and businesses prosper. We are a leading financial services provider, offering a wide range of personal and commercial financial products and services, with around 15 million customers across our Retail and Corporate Businesses.