Overview
Position Title: Business Development Consultant
Company: Santander UK
Location: Bristol, UK
Job Description:
Listening to our customer’s needs and clarify their objectives will increase our customer loyalty, you’ll play a key part in this.
Responsibilities:
- Developing Santander’s intermediary relationship by supporting our IFA and brokers in conjunction with our TBDM/ BDM teams.
- Educating intermediaries about our full mortgage proposition.
- Educating intermediaries on our risk policy, application submission, packaging requirements and communicating underwriting decisions.
- Managing and delivering a high level of call volumes, adding value on every call.
- Consistently evidencing a strong knowledge of the wider mortgage market, your customers and our proposition.
Requirements:
- Proven experience working in a high-volume inbound contact centre environment.
- Excellent telephony experience and the ability to deliver excellent customer service.
- Knowledge/background in mortgages/intermediaries is an advantage.
- Evidence in building and sustaining strong relationships.
- Being able to learn and retain knowledge and information.
- Communicates in a clear, confident and personable manner.
About Santander UK
Our purpose at Santander UK is to help people and businesses prosper. We are a leading financial services provider, offering a wide range of personal and commercial financial products and services, with around 15 million customers across our Retail and Corporate Businesses.