Overview

Position Title:Senior Program Specialist

Company:City Of Anaheim

Location:City of Anaheim, CA

Job Description:’

Under minimal supervision, the Senior Program Specialist – Parks and Outdoor Facilities position supervises a variety of facility duties related to community use of outdoor facilities, athletic fields, picnic shelters and open park areas.  Typical duties include: Supervise and monitor use of facilities, inspect facilities for safety/cleanliness, prepare facility for user, provide information regarding facility, assist with facility scheduling and prepare necessary reports, establish working relationships with groups and provide assistance to meet their needs. Performs other job-related duties as required.  This is a part-time position of approximately 30 hours per week, that primarily includes evenings, weekends and holiday

Responsibilities:

  • Recruit, train, direct, evaluate, and supervise the work of subordinate staff and volunteers.
  • Supervise, coordinate, and evaluate a variety of recreational programs; organize a variety of tasks, track program information, track staff/volunteer hours, prepare reports, and maintain logs, work schedules, delivery routes, and financial records.
  • Order and maintain program supplies, equipment, and informational literature; prepare, understand, and interpret written and oral instructions, policies and procedures.
  • Assist in the coordination of special events; arrange for staffing of special events booths and deliveries of publicity materials.
  • Provide program information to the public over the telephone, at the front counter, as well as through the mail and e-mail; respond to citizen’s requests and complaints; follow up and provide solutions to citizen problems
  • Provide information, referral, and assessments; coordinate emergency assistance, and senior wheels transportation program; assist with special events and fundraisers; develop and distribute program publicity; serve as liaison to community committees.
  • Recruit and conduct orientations for new instructors; supervise and coordinate annual instructor evaluation process; prepare instructor payments and miscellaneous reports.
  • Create advertising contact and mailing list for newspapers, cable, radio, internet; coordinate marketing information and send out regularly scheduled new release packets; create fliers, forms, letters, activity guide copy, and write press releases.
  • Enter course and instructor information into Department’s program and facility software system; reserve facilities and process registrations as needed; cancel courses in CLASS and notify patrons and community center staff of course cancellations; process refunds and Anaheim Community Foundation scholarship applications.

Requirements:

  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and City staff.
  • Basic principles of employee and volunteer supervision and training; principles, practices, and service delivery needs related to the program area(s) to which assigned.
  • Procedures for planning, implementing, and maintaining a variety of recreation and leisure activities and programs; recreational, cultural, age-specific, and social needs of the community.
  • Applicable Federal, State, and local laws, regulations, codes, and guidelines related to the program area and facilities to which assigned.
  • Recreation site management and oversight; safety principles and practices, including basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) methods; applicable safety precautions and procedures related to the program area(s) and facilities to which assigned.
  • Principles and practices of basic public relations techniques.
  • Principles and procedures of record keeping, cash handling, and report preparation; business arithmetic and statistical techniques.
  • Modern office practices, methods, computer equipment and computer applications.
  • English usage, spelling, vocabulary, grammar, and punctuation.
  • Techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the City in contacts with the public.