Overview

Position Title: Customer Service Desk Assistant

Company: Tesco

Location: Bromley-by-Bow, England, United Kingdom

Job Description

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

Being a colleague in one of our stores means that you will help to serve our shoppers better every day.

You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.

Responsibilities:

  • Serving customers on our checkouts ensuring they receive an easy, seamless and personalised experience
  • Being knowledgeable about the products and services in my store and helping customers by giving great natural service
  • Following company policies and adhering to health and safety guidelines
  • Championing the reduction of food waste
  • Manually condensing stock and handling products with care to maintain product quality
  • Replenishing products within my store
  • At times, you may be required to accept deliveries into the store
  • Delivering department routines

Requirements:

  • Work well within a team and communicate effectively and openly with others
  • Build relationships with colleagues to create a team spirit, having fun and celebrating success
  • To take the initiative and make decisions that are right for our customers
  • Be at work on time, well presented and ready to be a brand ambassador
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
  • A passion for delivering great service, greeting customers with a smile and serving them with pride

About Tesco

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.