Overview

Position Title:Head of Operations

Company:Tes

Location:Belfast, UK

Job Description:

As Head of Operations you will be responsible for delivery of performance across all Operational areas within your vertical. Reporting to the Global Director of Customer Operations, this role will ensure the operational areas are highly customer centric, whilst being efficient and productive. Balancing the delivery of high staff and customer engagement, this role requires a proven track record of strong leadership to effectively execute the Operational strategy.

Responsibilities:

  • Management of all teams and staff under remit, providing leadership, development, performance management and engagement consistently.
  • Drive outstanding customer experience across all operational areas within remit (UK & Global)
  • To provide visible and clear leadership promoting a culture of high performance and high staff engagement.
  • Delivery of all operational metrics (KPI’s/SLA’s/NPS/Efficiency)
  • Excellent stakeholder management skills, being the “voice of operations” to the wider business, ensuring collaboration and change is effective, timely and relevant
  • Drive innovation and creativity into the Operational model and strategy through initiatives (cross-training/blending etc)
  • An expert in managing and translating change in a fast paced, customer environment

Requirements:

  • Advanced leadership skills
  • A proven track record of delivering outstanding customer experience
  • Commercially/Cost focused
  • A strong understanding and proven experience of Operational
  • Management/language/metrics/systems/models
  • Strong numerical, analytical, and literacy skills.
  • Proven track record of high performance in an Operational leadership role
  • Educated to degree standard or equivalent experience

About Tes

We provide products and services that inspire, support and connect teachers and schools to help them achieve and deliver great outcomes for their pupils. We have over 100 years of experience in education and a thriving active community of school teachers and leaders visiting our site over two million times a month.

We help schools Attract, Train and Empower their staff with specialist recruitment, retention, qualification, CPD and classroom management software.