Overview

Position Title:Technical Specialist Apprentice

Company:Wilko

Location:Luton, UK

Job Description:

Ask any wilko team member about us and the first thing they would mention is the people. Passionate people who encourage, care and respect each other, pulling together to keep wilko a much-loved high-street name by being better every day and ensuring we always inject some fun along the way. We appreciate our team members and the value they add to our business.

Responsibilities:

  • Implement IT application changes, ensuring technical implementation and backout plans are provided in line with policy to ensure the objectives are met in a timely manner
  • Execute the schedule of infrastructure essential maintenance and patching to ensure minimal exposure to security vulnerability and continuity of service support
  • Deliver technical support skills for the transition and/or roll-out of new services with minimal business impact.
  • Triage, manage and resolve IT incidents and Service Requests through accurate diagnosis, investigation, executing appropriate remedial actions and giving timely communication to the customer within agreed SLA’S.
  • Produce software packages to deliver authorised software to Wilko end users.
  • Maintain and develop the event management and response capability within the application support team to reduce time to discover and resolve service events, incidents and problems, enduring all are delivered to the required service levels as defined by the business.
  • Proactive monitoring of systems performance, application health, capacity, scripts
  • Build and maintain knowledge article for use within the team and other IT service areas.
  • Define and develop automation routines to aid workload and improve overall process of a task or procedure.

Requirements:

  • For this role we need someone who had done A-Level’s or a BTEC, ideally in an IT related area,
  • with a keen interest in software, networking, hardware or operating systems.
  • A passion for learning is a must as alongside the role

About Wilko

We are a family-run business and have been trading for over 90 years, we turn the big 100 in 2030. We exist to free up hard-working families to be the best they can be. Whether it’s adding affordable touches to the home to quickly transform a space or making the most of summer with picnicware full of personality,