Overview
Position Title: Service Advisor
Company: CrossCountry
Location: Sunderland, UK
Job Description:
Accenture UKI have recently established a dynamic new project. If you’re passionate, driven and committed to providing a first-class customer experience then we’d like to hear from you.
Responsibilities:
- Log faults when notified by customers to enable tracking of resolutions.
- Resolving customer issues, requests, and queries as second point of contact with a right first-time approach.
- First touch upselling, cross-selling and retention.
- Inbound & Outbound customer calls dealing with complaints, customer enquiries and customer care.
- Competence in complaint and objection handling from raising to resolution.
- Second touch troubleshooting on customer complaints
- Bring your best self to work, promote a positive attitude and a high level of professionalism
- through attendance, metric performance and interaction with peers and customers.
Reqirements:
- Outstanding communication skills.
- Adaptable to changeable working schedule and environment.
- Complaints experience would be beneficial, but not essential.
- Receptive to learning, using and navigating multiple client specific programs and tools.
- Resilience and the ability to work well under pressure.
About CrossCountry
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, access to app-based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice!