Jobs Greggs – Shop Maintenance Resource Planner In Southampton

Overview

Position Title:Shop Maintenance Resource Planner

Company:Greggs

Location:Southampton, UK

Job Description:

Here at Greggs, we love what we do and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We’re hard-working, but above all else we’re family; and it doesn’t matter who you are, where you’re from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views..

Responsibilities:

• Forwarding and chasing jobs to contractors through to completion
• Ensuring that all calls are planned, logged and processed in line with agreed service level agreements
• Liaising with our retail teams to ensure they receive a great service in line with our agreed service
• level agreements
• Using the Aeromark mobile workforce management system to plan Engineer’s workloads effectively for both reactive and planned maintenance activities
• Carrying out essential admin tasks in line with business needs
• Placing orders through SAP ordering system
• Liaising with 3rd party contractors, Engineers and in house customers
• Ensuring that calls are escalated in line with agreed procedures
• Raising and receipting purchase orders in line with current accounts system

Requirements:

• Previous experience of team working
• Good interpersonal skills
• Good written and verbal communication skills
• Previous experience in a similar role
• Flexible to changeable shift patterns
• Computer literate – intermediate level minimum –Excel and word essential
• Excellent organisational skills
• Results driven
• A professional telephone manner with the ability to communicate at all levels