Overview
Position Title: Rushden Lakes
Company: Pandora
Location: Walsall, United Kingdom
Job Description:
Supervisors will over-see the running of the busy sales floor, motivating the team of sales assistants to drive sales and excel in customer service. Our stores are often very busy, so really enjoying a fast-paced, sometimes high-pressured retail environment is essential. Supervisors are expected to coach team members to unlock their sales potential. Day to day, supervisors share their Pandora product knowledge with the wider team, run shop floor coaching sessions, and make sure store operations are running smoothly. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.
Responsibilities:
- Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
- Hold the daily team briefs, sharing store’s KPIs, and motivate the team in beating these
Monitor store sales figures - Handle serious complaints that have been escalatedy
Reqirements:
- A positive, can-do attitude with a contagious enthusiasm for PANDORA product and core values
- Strong communication skills in order to establish and coach a high performance team
- A well-presented appearance with a taste for luxury and a passion for retail
- A passion for driving a culture of exemplary customer service
- Proven experience in driving sales and profitability in store
- Ability to be adaptable and flexible to changing business needs
About Pandora
Pandora designs, manufactures and markets hand-finished and contemporary jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries on six continents through more than 7,500 points of sale, including more than 2,700 concept stores.
