Overview
Position Title: Driver Mentor
Company: Wincanton
Location: Henstridge, UK
Job Description:
We are looking for a Trainer Instructor to join our team and be a mentor for our colleagues. As part of our induction process you will coach and support new colleagues and enable them to bring a real positive customer experience whilst remaining safe at all times.
Responsibilities:
- Coach, develop and train all new starters and existing staff in customer service, technical and behavioural skills.
- Able to vary delivery methods and techniques depending on needs of audience.
- Support the Training Manager to develop and maintain training material to support the delivery of induction training.
- To meet Wincanton customer service standards by remaining courteous, professional and polite always.
- Update training records accurately on computerised technology, file sign off sheets to agreed standards.
- Contribute to the overall achievement of the site service levels by achieving agreed personal targets.
- Be a constructive and positive communicator.
- Be familiar with and comply with the Wincanton customer service and administration policies and procedures.
- Monitor and evaluate progress of employees during and post induction training, through discussions with the Individuals and Line Managers.
- Delivers ad hoc workshops in line with business requirements.
- Identifies employee training needs through monitoring and liaison with the Line Managers.
Requirements:
- Excellent communication and interpersonal skills.
- Excellent presentation skills.
- Evidence of creative thinking and problem solving.
- Team player.
- Hold a current & up to date Driver CPC
- Ability to deliver complex information in a logical, simple and professional manner.
- Excellent organisational skills & abilities.
- Focused on business objectives of the site.
- Flexible approach to work to ensure all delegates are covered. This may involve the occasional overnight stays and visits to other sites to assist in Training and Assessments.
- Understanding of working partnerships within a site environment.
- Ability to work under pressure.
- Working knowledge of Microsoft office packages
- Previous training design and delivery experience within a fast paced, change orientated environment.
- Certificate in Training Practice or equivalent training qualification.
About Wincanton
Wincanton is a leading British supply chain solutions company. The Group provides business critical services including storage, handling and distribution; high volume eFulfilment; retailer ‘dark stores’; two-person home delivery; fleet and transport management; and network optimisation for many of the UK’s best known companies.