Overview

Position Title: Service Advisor

Company: CrossCountry

Location: Sunderland, UK

Job Description:

Accenture UKI have recently established a dynamic new project. If you’re passionate, driven and committed to providing a first-class customer experience then we’d like to hear from you.

Responsibilities: 

  • Log faults when notified by customers to enable tracking of resolutions.
  • Resolving customer issues, requests, and queries as second point of contact with a right first-time approach.
  • First touch upselling, cross-selling and retention.
  • Inbound & Outbound customer calls dealing with complaints, customer enquiries and customer care.
  • Competence in complaint and objection handling from raising to resolution.
  • Second touch troubleshooting on customer complaints
  • Bring your best self to work, promote a positive attitude and a high level of professionalism
  • through attendance, metric performance and interaction with peers and customers.

Reqirements:

  • Outstanding communication skills.
  • Adaptable to changeable working schedule and environment.
  • Complaints experience would be beneficial, but not essential.
  • Receptive to learning, using and navigating multiple client specific programs and tools.
  • Resilience and the ability to work well under pressure.

About CrossCountry

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, access to app-based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice!