Overview
Position Title:Desktop Support Analyst
Company:Tes
Location:Cardiff, UK
Job Description:
As part of the Desktop support team, you will have exposure to a wide range of technologies and processes. The role will work across first line interaction with customers managing service requests and incidents through to working with third line engineers to help resolve complex problems in conjunction with third parties.
Responsibilities:
- Understanding of virtualisation would be beneficial
- Ensure that a high level of customer service and support are provided to all customers.
- Provide intelligent hands for the IT Service Desk as required.
- Ensure all incidents and requests are dealt with within agreed SLA’s.
- Provide overflow support and incident handling to the IT Service Desk.
- Ensure we maintain and develop local IT guidelines, processes, practices and procedures that support a high quality of customer service.
Requirements:
- Must have a customer service mentality
- Must possess strong communication skills both verbal and written.
- Foster good working relationships with other technology teams and business units.
- Able to demonstrate strong time management skills
- Proactive in suggesting new ideas that simplify or accelerate the delivery of technology solutions
- Must have strong technical skills across a wide breadth of Desktop technologies
- Demonstrable ability to prioritise and multitask
- Take responsibility for decisions and the quality of work
- Maintain a positive and proactive attitude
About Tes
We provide products and services that inspire, support and connect teachers and schools to help them achieve and deliver great outcomes for their pupils. We have over 100 years of experience in education and a thriving active community of school teachers and leaders visiting our site over two million times a month.
We help schools Attract, Train and Empower their staff with specialist recruitment, retention, qualification, CPD and classroom management software.
